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Please make sure that all documents you send to our office contain either your social security number or Florida DOE (License) Number.

Submit official transcripts and other certification documents to the following address: Bureau of Educator Certification Room 201, Turlington Building - 325 West Gaines Street – Tallahassee, FL 32399-0400

E-mail Service | Telephone Service | Personal Service

Office Hours: 8:00 a.m. through 5:00 p.m., Monday through Friday, excluding State of Florida holidays

Email Services:

Certification Questions - Use this link for general questions about certification.
Technical Assistance - Use this link for online application assistance, such as submitting the application, and password resets.

Telephone Service:

U.S. Domestic Toll-Free Number: 800-445-6739

Outside U.S.: 850-245-5049

Customer service representatives are available Monday - Friday (8:00 am - 4:30 pm)

The Bureau of Educator Certification provides an automated telephone inquiry service for teachers through use of a touch-tone telephone. This automated service is available by telephone anytime except from 1:00 a.m. – 4:00 a.m. each day.

General information available by telephone includes:

Further information available by telephone with Applicant ID Number or Florida DOE (License) Number:

  • Status of valid application or certificate
  • Last 10 documents received into or sent from your file in the last six months
  • Live access to a certification specialist during regular Office Hours.

Personal Service:

The Bureau of Educator Certification accepts office visitors by appointment only (Monday – Thursday), excluding holidays. To schedule an appointment, please call 850-245-9796.